The most widely cited reference on task
analysis has been Task-Analysis
for Human-Computer Interaction ,edited
by Dan Diaper, who must take the main blame for
this new Handbook
of Task Analysis for Human-Computer Interaction ,as
his motive was in part to stem the trickle of
requests from around the world for chapters from
the out-of-print 1989 book. We, the editors,
wanted to produce the definitive reference on
task analysis for human-computer interaction (HCI).
In this we have failed, and the new handbook
provides merely a comprehensive sample
of the current research on and use of task
analysis.
In
Activity- Centered Design Geri Gay and
Helene Hembrooke argue that it is time to
develop new models for HCI design that support
not only research and development but also
investigations into the context and motivation
of user behavior. Gay and Hembrooke examine the
ongoing interaction of computer systems use,
design practice, and design evaluation, using
the concepts of activity theory and related
methods as a theoretical framework.
By
the author of The Design of Everyday Things, the
first book to make the connection between our
emotions and how we relate to ordinary
objects-from juicers to Jaguars. New research on
emotion and cognition has shown that attractive
things really do work better, a fact fans of Don
Norman's classic The Design of Everyday Things
cannot afford to ignore.
Cohen,
M. H., Giangola, J. P., Balogh , J. (2004). Voice
User Interface Design.
Addison-Wesley Professional. 368 pages.
Perhaps
the most critical factor in the success of any
automated speech recognition system, the design
of the voice user interface (VUI) often
determines whether the user experience will be
satisfying or frustrating. This practical guide
for industry professionals presents a method for
creating an effective VUI design. Sample topics
include creating a "persona" for the
interface, minimizing cognitive load, and
working with voice actors. The authors are
affiliated with Nuance Communications.
This book is a
guide to making usability a routine practice
within an enterprise, be it commercial or
government. Every organization has special
needs: There is no one simple approach that fits
all organizations. What this book provides,
however, is a solid methodology, not for
usability engineering (that's been done before
and exists in various forms), but for the part
that is truly missing--the institutionalization
of usability. This institutionalization
methodology is not new. It is simply a synthesis
of the best practices and insights from hundreds
of companies in the forefront of this
effort.
